Welcome to the Support Center elitarno.com

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Let's try Nextcloud and OnlyOffice to protect, control and monitor data and communication across your company.
https://nc.elitarno.com
that is the most popular self-hosted collaboration solution for tens of millions of users at thousands of organizations across the globe.
REGISTRATION FOR FREE https://nc.elitarno.com
Fill the form in Register button, receive verification link, follow the link and enter your password
or
We provide credentials on your request for free access to the Nextcloud platform.

What servers are we supply?
  • Websites on WordPress or other CMS, for example.
  • Collaboration works environment based on NextCloud and OnlyOffice, for example, to provide a private cloud for your company.
  • Backup servers.
  • Remote desktops for simple individual or collaborative work, like on a local desktop computer.
Our range of services includes free operation management regarding system administration and operational activities as per the predefined scope.

All our server environment solutions we provide with system administration (Operation Service Services (OPS)) without extra customer expense.

Our high-availability server solutions are based on virtualization, containerization and clustering technologies as standalone and as clustered as well.

We collaborate with a dynamic range of data centers worldwide in order to provide dramatic cost benefits for our customers.

Which IT remote services do we provide?
  • IaaS platforms and software installation/reinstallation.
  • Systems and security accounts policies management.
  • Network configuration and firewall installation and maintenance.
  • Servers monitoring operation systems, applications and databases within an installed agent.
  • Configuration management.
  • Backup servers and workstations service and recovery reporting.
  • Anti-Virus and PC management software with daily anti-virus updates.
  • Desktops remote systems administration services.
What about service-level agreements (SLA)?
We use this Support Center for accomplishing tickets on time with various predefined.
The Support Center helps us in incident management and resolving issues immediately in-call.
Alert monitoring helps us establish and track the escalation process.

What about non-disclosure or confidentiality agreements (NDA/CA)?
We always strive for the utmost transparency in all of our dealings. Protecting Customer data and information is a fundamental tenet of our business model. We are ready to negotiate and sign an NDA with you on win-win terms for both sides.

How do we work? Discovery - Design - Develop - Manage
Regarding customer needs and goals, we understand existing infrastructure and application requirements.
We design plans and provide consultation for customer infrastructure.
The development stage consists of building, deploying, and integrating your current and desired systems.
We provide system administration, management of customer infrastructure.
Everyone part of Discovery - Design - Develop - Manage could be provided separately in order of Customer requirements.

Who are we? Collective skills list, skills level, and experience in the technologies:
Operation systems: Linux and Windows operating systems family and Network routing & protocols
Services: LAMP, LEMP, Mail Servers.
Applications: Web applications WordPress, NextCloud, phpList, Ejabberd, CRM & ERP systems, etc.
Monitoring: Zabbix, Nagios, PRTG, Monit, Grafana, etc.
Backup: rsync, bacula, Veem, etc.
Orchestration: Ansible, Docker-Compose, Kubernetes.
Virtualization & Clusterization: Hyperv-V, VMware, Proxmox (LXC), Docker.